Products
Policyholders/prospects can lodge a complaint with the company by following the escalation matrix, mentioned as under:
Dedicated service line for Senior Citizen customers. Senior Citizens can reach us through our Toll-free number :1800 203 0007 and press 2 Or Email us at seniorcitizengrievance@galaxyhealth.com
Level 1
You may contact any of our Operating Offices (Division/Zone as the case may be) with your complaint. Your complaint will be attended to immediately. To get the details of Operating Offices, please
Click here
Level 2
If you are for any reason not satisfied with the resolution provided at Level 1, you may submit your grievance through online form to grievance cell. Please
Or
Contact our Grievance Redressal Officer at Corporate Office.
Ms.G.Veni
Grievance Redressal Officer
Corporate Grievance Department
Prestige Polygon, 12th Top Floor (P),
# 471, Anna Salai,
Nandanam, Chennai – 600035.
Email ID: gro@galaxyhealth.com
Contact No: 044-40017238.
Toll free number: 1800-203-0007 and press 3.
Or
You may also lodge a complaint through the portals mentioned below.
• Bima Bharosa portal of IRDAI through the following link https://bimabharosa.irdai.gov.in/
• Public grievance / CPGRAM portal – https://pgportal.gov.in/
• National Consumer Helpline /INGRAM portal - https://consumerhelpline.gov.in/public/
In case your grievance is not addressed within 30 days or not resolved to your satisfaction, you may approach the Insurance Ombudsman. To get the details of Office of Insurance Ombudsman, please Click here.
| Description of Item of Service | Regulatory Turnaround Time |
|---|---|
| Acknowledge to complaint | Immediately |
| Action on Complaint & Intimation of Decision thereon to the complainant | 14 days |
| If complaint is not resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court. | 14 days from original date of receipt of complaint. |
Disclaimer
The content provided on this website is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any insurance products. Health insurance policies and plans are subject to underwriting and approval by Galaxy Health Insurance. The terms, conditions, exclusions, and benefits of each policy may vary based on disclosure by the prospect and plan selected.
For more details on terms and conditions please read the sales brochure carefully.
