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Caution Notice : Our client, Galaxy Health Insurance Company Limited (formerly known as Galaxy Health and Allied Insurance Company Limited) ...

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Toll Free Number: 1800 203 0007

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Privacy Policy

We are committed to protecting the privacy and security of your personal health information.

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This Privacy Policy outlines Galaxy Health's practices and procedures regarding the collection, use, and disclosure of your information when you utilize our services. It also informs you of your privacy rights and how applicable laws protect them.

At Galaxy Health, we are dedicated to safeguarding the privacy and security of your personal data and any other information you share with us, ensuring you receive the best experience while visiting our website. Trust is fundamental to our operations. Galaxy Health is committed to transparency in our privacy practices. Any personal information you provide will be processed strictly based on your consent, and we encourage you to engage with us in complete confidence.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. This policy should be read in conjunction with Galaxy Health’s website usage terms and conditions.

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1. Collection Of Your Personal Information:

When you use our GALAXY App, we may collect your phone number, email, location, and device details. We use this information to support insurance purchases, debug app features, send reminders, push notifications, and may provide offers on geo locations which are appropriate. You can turn off location services based on your device and operating system.

Galaxy Health may collect the information you provide when you:

CheckCircle Request information from Galaxy Health's website
CheckCircle Apply online for products
CheckCircle Conduct transactions online

By sending us an email at support@galaxyhealth.com with the subject "Delete Personal Information <> Name, Email Id" you can notify us at any time to change or remove Your Personal Information.

Information Collected Purpose
Approximate Location & Precise Location The user's location is identified to provide the locations of the closest hospitals, ambulance, healthcare service providers and policy service offices.
Email Address Sending communications, notifications, campaign emails on vital information and product purchases.
Phone Number Creating unique user IDs to avoid duplication.
Sending information regarding the product purchases AND other important supplementary information including important notifications.
Permanent Account Number For KYC and financial verification
Files and docs Accessing and downloading the Policy documents and other documents with storing the same in user's device
App interactions Track the user activity and using such data on analytics tools and platforms.
Installed Apps Check for available UPI payment apps in the user's device and suggest most relevant payment options to the user.
Audio, Photos & Videos Used towards Verification processes towards issuance, servicing and claims
Device ID Monitoring and filtering to restrict creation of duplicate users, Monitoring and prevention of any fraudulent or potentially fraudulent activities.
Health Info Pricing, servicing, claims and other relevant info associated with products and services.
Other Information Any other information which you choose to provide us during your journey with us.

We collect contact information such as your name, address, email address and other details as given in the registration page of our website. If you purchase a policy from us, we will collect financial information through the payment gateway of the internet banking service of your bank. We store this information for our records and to verify authenticity of the same. We also collect information such as beneficiary name, address and your relationship to the beneficiary when you buy a policy from us.

Types of Data Collected

A) Personal Data:

While using Galaxy Health services, you may be asked to provide personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

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Name

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Contact Details (Email, Phone Numbers, Address)

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Health records

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Date of birth

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Website Usage Data

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Financial information

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Policy details and claims history.

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Sensitive Data

B) Sensitive Personal Data:

Sensitive personal data or information refers to personal information that includes:

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Medical Records and History (Physical, physiological, and mental health condition)

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Biometric Information

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Sexual Orientation

C) Usage Data:

Usage Data is collected automatically by your web browser when you use our website. This includes:

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Your device’s Internet Protocol address (IP address)

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Browser Type and Version

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Pages visited on our site

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Time and Date of access

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Operating System 

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other similar information

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2. Tracking Technologies and Cookies:

The Platform may store small text files called cookies on your device to help enable various features and is a standard practice across all websites and apps today. These help by providing insights on user preferences and trends to improve their experience when using these sites. You always have the option to change respective browser settings at your end to accept or not accept cookies. Any information collected is used to improve the Platform experience.

3. How We Use Your Information:

By using this website, you consent to Galaxy Health contacting you through calls, emails, and/or text messages using the contact details you have provided. This communication may include information about the services and products offered by Galaxy Health Insurance.

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Insurance Policy:  Providing and managing health insurance policies and services, Processing insurance claims and transaction.

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Customization:  To enhance your website experience by displaying content tailored to your preferences.

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Product and Service Updates:  To provide you with information about Galaxy Health Insurance products and services, as well as updates on policy updates, renewals and claims processing.

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Data analysis:  We may use your data to conduct analysis and research aimed at enhancing our services, as well as to prevent and detect fraudulent or illegal activities.

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Sharing/disclosure of your information:  We may share your information with third party service providers who assist us in providing our services, Healthcare providers for processing of claims, Government and Regulatory authorities as required by law, Affiliates and subsidiaries for internal business purposes and any other parties with your explicit consent. We may also disclose your information to prevent or investigate possible wrongdoing related to the Service and ensure the personal safety of the Users.

4. Retention Of Your Personal Data:

Galaxy Health will retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy. We will retain and use your Personal Data as needed to comply with legal obligations, resolve disputes, and enforce agreements and policies. Usage Data may be retained for internal analysis after anonymization. This data is usually retained for a short period unless required longer for security or legal reasons.

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securityData

5. Security Of Your Personal Data:

We prioritize the security of your Personal Data. Galaxy Health will implement robust security measures, procedures, secure servers, encryption and practices in accordance with our Information Security Policy, adhering to industry standards, applicable laws and regulations. However, please note that no data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Consent For Aadhaar Number Based KYC:

This consent is for:

KYC and related processes for identity verification as per regulatory requirements. Collecting, sharing, and using Aadhaar Information for regulatory and legal reporting

7. Links To Other Websites:

Our Service may include links to external websites not operated by us. If you click on such links, you will be directed to that third-party site. We recommend reviewing the Privacy Policy of every site you visit. We assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

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8. Policy Update:

We may update this Privacy Policy from time to time. Significant changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

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9. Your Rights and Choices:

As a user, you have the right to:

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Access and update your personal information

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Request the deletion of your personal information

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Withdraw consent for the processing of your sensitive personal data or information

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Opt-out of receiving promotional communications

Disclaimer

The content provided on this website is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any insurance products. Health insurance policies and plans are subject to underwriting and approval by Galaxy Health Insurance. The terms, conditions, exclusions, and benefits of each policy may vary based on disclosure by the prospect and plan selected.

For more details on terms and conditions please read the sales brochure carefully.