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Toll Free Number: 1800 203 0007

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Galaxy Health Insurance

Service Parameters

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Service Parameters are essential for defining the performance expectations of awesome services from Galaxy Health Insurance, which takes care of customer satisfaction and loyalty.

New Business Proposal Processing

  • Processing of Insurance Proposal and seeking further requirements for consideration of the proposal
    5 Days
  • Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement whichever is later
    5 Days
  • Providing copy of the policy along with the copy of proposal form
    5 Days
  • Free look Period for cancellation of the Fresh Policy
    30 Days
  • Free look cancellation and refund of Premium from the date of receipt of the request
    7 Days

Post Policy Service Request

  • Service Requests concerning mistakes / corrections in the Policy document
    5 days from the date of request

Policy Servicing (from the date of receipt of request for the service specified)

  • Change of Address (KYC Norms to be complied)
    5 Days
  • Registration /Change of Nomination, Assignment
    5 Days
  • Alteration in Original Policy Conditions (where applicable)
    5 Days
  • Issuance of duplicate policy
    5 Days
  • Inclusion of new member in case of group policies
    5 Days
  • Any other non-claim related changes
    5 Days
  • Cancellation of policy and refund of premium
    5 Days

Claims

  • Acceptance of cashless claims by TPA /Insurer to Hospital and communicate to them (from the time of receipt of last and necessary documents)
    1 Hour
  • Final Authorisation to hospital (on receipt of discharge summary from hospital and other necessary documents)
    3 Hours
  • Settlement of Claims other than cashless (from the time of receipt of last and necessary documents)
    15 days

Auto Action by the Insurer

  • Premium Due Intimation
    1 month before due date

Complaints

  • Acknowledgement to complainant
    Immediately
  • Action on Complaint & Intimation of Decision to the complainant
    14 days
  • If complaint is NOT resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court
    14 days from original date of receipt of complaint*

*(The policyholder may approach the Insurance Ombudsman if his / her complaint is not resolved within 30 days or if the decision of the company is not acceptable to the policyholder)

Disclaimer

The content provided on this website is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any insurance products. Health insurance policies and plans are subject to underwriting and approval by Galaxy Health Insurance. The terms, conditions, exclusions, and benefits of each policy may vary based on disclosure by the prospect and plan selected.

For more details on terms and conditions please read the sales brochure carefully.