Service Parameters | GalaxyHealth.com

Caution Notice : Our client, Galaxy Health Insurance Company Limited (formerly known as Galaxy Health and Allied Insurance Company Limited), is the sole owner of the trademark "Galaxy Health" and the only authorised entity permitted to use this trademark and all its variants in connection with its business. The exclusive rights to use this trademark for branding and commercial purposes rest solely with Galaxy Health Insurance Company Limited. ...

Caution Notice : Our client, Galaxy Health Insurance Company Limited (formerly known as Galaxy Health and Allied Insurance Company Limited) , is the sole owner of the trademark "Galaxy Health" and the only authorised entity permitted to use this trademark and all its variants in connection with its business. The exclusive rights to use this trademark for branding and commercial purposes rest solely with Galaxy Health Insurance Company Limited. ...

The Company wishes to alert the public that unscrupulous fraudsters may create fake websites by using various prefixes, suffixes, or minor modifications to the official domain in an attempt to confuse and mislead consumers for fraudulent financial gain. These fake websites may imitate the official layout, content, and even display details of individuals associated with the company to falsely endorse their operations.

Please Take Note:

The only verified and legitimate online portal of Galaxy Health Insurance Company Limited is: www.galaxyhealth.com.
All genuine communications, transactions, and information will originate exclusively from the official website.

Galaxy Health Insurance Company Limited is actively working with law enforcement agencies and pursuing legal action against any fraudulent activities that seek to misuse its brand identity. The public is urged to exercise vigilance and caution when accessing online platforms to prevent being misled by counterfeit websites.

If you encounter any suspicious website or receive communication that appears to falsely represent Galaxy Health Insurance Company Limited, please report the matter immediately using the contact details below:

KRIA Law 10, St Ebbas Ave, Kattukoil Garden, Mylapore,
Chennai, Tamil Nadu - 600 004.
Email: lit@kria.law | Contact Number: 044 - 4313 5290

Thank you for your attention and cooperation.

New Business Proposal Processing

Processing of Insurance Proposal and seeking further requirements for consideration of the proposal

5 Days
Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement whichever is later

5 Days
Providing copy of the policy along with the copy of proposal form

5 Days
Free look Period for cancellation of the Fresh Policy

30 Days
Free look cancellation and refund of Premium from the date of receipt of the request

7 Days

Post Policy Service Request

Service Requests concerning mistakes / corrections in the Policy document

5 days from the date of request

Policy Servicing (from the date of receipt of request for the service specified)

Change of Address (KYC Norms to be complied)

5 Days
Registration /Change of Nomination, Assignment

5 Days
Alteration in Original Policy Conditions (where applicable)

5 Days
Issuance of duplicate policy

5 Days
Inclusion of new member in case of group policies

5 Days
Any other non-claim related changes

5 Days
Cancellation of policy and refund of premium

5 Days

Claims

Acceptance of cashless claims by TPA /Insurer to Hospital and communicate to them (from the time of receipt of last and necessary documents)

1 Hour
Final Authorisation to hospital (on receipt of discharge summary from hospital and other necessary documents)

3 Hours
Settlement of Claims other than cashless (from the time of receipt of last and necessary documents)

15 days

Auto Action by the Insurer

Premium Due Intimation

1 month before due date

Complaints

Acknowledgement to complainant

Immediately
Action on Complaint & Intimation of Decision to the complainant

14 days
If complaint is NOT resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court

14 days from original date of receipt of complaint*

Disclaimer

The content provided on this website is for informational purposes only and does not constitute an offer to sell or a solicitation of an offer to buy any insurance products. Health insurance policies and plans are subject to underwriting and approval by Galaxy Health Insurance. The terms, conditions, exclusions, and benefits of each policy may vary based on disclosure by the prospect and plan selected.

For more details on terms and conditions please read the sales brochure carefully.